A Tabletop Display Disconnected from the Telepresence Host

Publication Date:  2015-08-10 Views:  230 Downloads:  0
Issue Description
The telepresence host web interface indicates that one of the tabletop displays is disconnected from the telepresence host, as shown in Figure 4-2.

Figure 4-2 Tabletop display disconnected from the telepresence host


Handling Process
Step 1 Verify that the network cable connections of the tabletop display are correct, as shown in Figure 4-3.

Figure 4-3 Network cable connections of the tabletop display




Step 2 Verify that the DIP switches for configuring the tabletop display's IP address are set correctly.

For a telepresence system with only one row of conference table, the tabletop displays' IP addresses must be in the 172.16.21.30 to 172.16.21.32 segment.
Root Cause
The network connection is faulty, or the DIP switches for configuring the tabletop display's IP address are incorrectly set.

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