Firewall upgrade fail due of corrupted software

Publication Date:  2015-12-23 Views:  535 Downloads:  0
Issue Description
Customer is trying to upgrade the system to USG6320 V100R001C20SPC700 using web gui but it returns CRC error.
Alarm Information
Handling Process
we have extract display diagnostic and check dir /all content we found out that the .cc file was only 1MB size.
Root Cause
the software was corrupted during transfer between one host to another.
Download a new system software from support website and make sure the download is completed.
Download all the required software using Hedex lite application.