When TP3106 initiated a multi-conference, the icons on its touch panel disappeared

Publication Date:  2016-02-08 Views:  196 Downloads:  0
Issue Description

When TP3106 initiated a multi-conference, the icons on its touch panel disappeared.

TP Host version:HUAWEI TH1000 V100R001C01B613SP04 Release 1.1.613.4 2013.7.9

VCT version:VCT V100R011C03B012SP07

Handling Process

1,Checked the guidence first and check if there is any configuration error(also can check the case KB1000090907),and all the settings are ok

2,Checked the configuaration of the MediaPad and found that gateway was not correctly configured on the  touch Panel



Root Cause
Gateway was not correctly configured on the  touch Panel
Solution

On the Touch panel,it's needed to configure the static IP and gateway IP address


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