某局点VCN3000有3分钟录像中断

发布时间:  2016-09-05 浏览次数:  308 下载次数:  0
问题描述

某局点查看VCN3000录像时发现有3分钟的录像中断。

平台版本:VCN3000 V100R001C02SPC131

处理过程

1、分析MU的日志和备份日志,确认MU有初始化,说明MU存在重启的情况。

2、分析OMU Portal的操作日志,可以确定是通过IP 10.10.57.61在Portal页面触发了MU重启。

2016-06-20 09:11:41.897+00:00|   Info|TID:0x7F04B3A00700|insert ip to list|ip is 10.10.57.61, time is 1466413901

2016-06-20 09:12:14.472+00:00|   Info|TID:0x7F04B3A21700|tcp link open, turn to open|linkid=MPSwLr6vkKGAjQr+h3gD0GO-y76qHnumKsnt+Ap7, peer=127.0.0.1:64909, socketfd=24
2016-06-20 09:12:14.472+00:00|   Info|TID:0x7F04B3A21700|nss server opened|nss=server, linkid=MPSwLr6vkKGAjQr+h3gD0GO-y76qHnumKsnt+Ap7
2016-06-20 09:12:14.472+00:00|   Info|TID:0x7F04B3A21700|NetElement Add Linkid|MPSwLr6vkKGAjQr+h3gD0GO-y76qHnumKsnt+Ap7
2016-06-20 09:12:14.473+00:00|   Info|TID:0x7F04B3A21700|NetElement Rmv Linkid|MPSwLr6vkKGAjQr+h3gD0GO-y76qHnumKsnt+Ap7
2016-06-20 09:12:14.473+00:00|   Info|TID:0x7F04B3A21700|NetElement Add Linkid|OMU_Portal#2016-06-20 09:12:14_3_38703
2016-06-20 09:12:14.473+00:00|   Info|TID:0x7F04B3A21700|in server, process nss client login success| peer LinkId = OMU_Portal#2016-06-20 09:12:14_3_38703.
2016-06-20 09:12:14.473+00:00|   Info|TID:0x7F04B3A79700|report link status|ReqID=[0x8001],Thread=[0xb3a79700],ServerID=0,CmdType=2
2016-06-20 09:12:14.478+00:00|   Info|TID:0x7F04B3A00700|DevMgrService HandleCmd|ReqID[0x1002],linkId[OMU_Portal#2016-06-20 09:12:14_3_38703]
2016-06-20 09:12:14.478+00:00|   Info|TID:0x7F04B3A00700|Reboot System|[action=Restart,nodecode=cfe436810afe4bb0a5d8c92c4253d962]
2016-06-20 09:12:14.498+00:00|   Info|TID:0x7F04B3A00700|Reboot Module|[action=Restart,module=MU#cfe436810afe4bb0a5d8c92c4253d962,nodecode=cfe436810afe4bb0a5d8c92c4253d962

根因

人为在OMU Portal重启了MU,导致录像中断。

解决方案

向人为重启的工程师说明操作的严重性,并就IVS的高危操作清单向维护工程做培训。

建议与总结

针对技术问题,不仅要分析系统日志,还需要分析操作日志。

END