How Can I Do If I Can Log In As User support to a Storage Device Through a Serial Port But Cannot Through SSH?

Publication Date:  2016-11-28 Views:  71 Downloads:  0
Issue Description
How Can I Do If I Can Log In As User support to a Storage Device Through a Serial Port But Cannot Through SSH?
Solution
This fault occurs because the SSH permission of user support is disabled. The gateway of the storage device is not initialized. Execute /opt/HS/factory/scripts/n8000_init.sh on each node and set the gateway vendor to HWG using the serial ports. Then restart all nodes and perform the previous operation again.

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