Unable to export logs on USG 6650(RAID)

Publication Date:  2017-02-20 Views:  488 Downloads:  0
Issue Description

On USG6650 we will see that "Export" option is not available.

Due to this problem, customer is not able to export the logs from USG.

If we try to mount the disk, after 10 minutes of waiting we will see that the disk is still un-mounted.

[FW]disk online

 13:49:57  2016/12/15
  Warning: The disk(s) will be in the service, are you sure? [Y/N]Y
 [FW]display disk information
 13:50:01  2016/12/15
 Disk information:
 -------------------------------------------------------------------------
 Filesystem Status                           :    Un-Mounted
 Filesystem Total                            :    0MB
 Filesystem Free                             :    0MB
 DiskId                                      :    0
 DiskVendor                                  :    SEAGATE 
 DiskSN                                      :    S0K53D8X0000K60871VZ
 DiskFirmwareVer                             :    B001
 DiskCapacity_Total                          :    300G
 DiskId                                      :    1
 DiskVendor                                  :    SEAGATE 
 DiskSN                                      :    S0K53D8J0000K60870LN
 DiskFirmwareVer                             :    B001
 DiskCapacity_Total                          :    300G
 DiskRaidMode                                :    INACTIVE
 DiskIOC_Vendor                              :    LSI LOGIC
 DiskIOC_SN                                  :    SAS2308
 DiskIOC_FirmwareVer                         :    e030001
 -------------------------------------------------------------------------

If we check the output from command display device, we can see that the status of the two hard disks is abnormal.

Solution

If we are using 2 disks on our USG, we need to build the RAID first. Keep in mind that this operation might take several hours. The command in order to build the RAID is reset raidprimary-disk disk-id.

We can check the status by using command display disk information.

[FW]display disk information   
12:41:11  2016/12/19
Disk information:
-------------------------------------------------------------------------
Filesystem Status                           :    Un-Mounted
Filesystem Total                            :    0MB
Filesystem Free                             :    0MB
DiskId                                      :    0
DiskVendor                                  :    SEAGATE
DiskSN                                      :    S0K54LLL0000K610B0NG
DiskFirmwareVer                             :    B001
DiskCapacity_Total                          :    300G
DiskId                                      :    1
DiskVendor                                  :    SEAGATE
DiskSN                                      :    S0K54LJR0000K610B0F3
DiskFirmwareVer                             :    B001
DiskCapacity_Total                          :    300G
DiskRaidMode                                :    ACTIVATING(Progress : 0%)
DiskIOC_Vendor                              :    LSI LOGIC
DiskIOC_SN                                  :    SAS2308
DiskIOC_FirmwareVer                         :    e030001

After the USG has finished building the RAID, the filesystem status will be Mounted and DiskRaidMode will be Active. We will be able to export the logs.

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