Enhance Privileges

Customer

Enter a product serial number or contract number to enhance your privileges.

Partner

Associate your account with your company's account to enhance your privileges.

Subscriptions

Keep up to date with the latest product documents, articles, and notifications.

Contact

Ask Support

Get 24/7 support from Huawei engineers or chatbots.

Support Community

Get help from other users to get the most out of your products.

Service Request

Submit and check your service requests (SRs).

Change Management

High-risk network change review for authorized service partners.

On-site Support

Service management for on-site work for authorized service partners.

Global Service Hotlines

Find and contact your nearest Technical Assistance Center (TAC).

Returns, License, Maintenance, DOA

Get License

Apply for and manage product licenses.

RMA Status

Check the status of Return Material Authorization (RMA) requests.

Maintenance Status

Check maintenance and warranty status by serial number.

DOA Status

Check the status of return and replacement requests for damaged and incorrect goods.

More Information

Support Service

Learn about Huawei's support service.

Warranty Policy

Get information about warranty terms applicable to Huawei Enterprise products.
This is a general policy and Huawei may have region-specific warranty policies.