Version: MA2.10-71xx (independent of version)
PPPOE can not open webpages at MA5200F, but online users can be seen at MA5200F. Users can not ping to network gateway of address pool.
1 Use ipconfig /all at client to check. It is found that the nmachine is configured with two addresses. PPPOE can get address and network card is configured with IP.
2. Use route print command, and it is found that two defaulted routes exist and the priority of the address as next hop obtained by PPPoE is lower, as follows:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.164.46.1 10.164.46.41 21
0.0.0.0 0.0.0.0 10.164.47.163 10.164.47.163 1
3. Therefore, it is concluded that the route of client is problematic.
4. Set the network card to getting address automatically, and the problem is sovled.
Users can access network at MA5200F, but cannot ping to network gateway of address pool. The reason is that router at user port is disordered and the priotiry of physical network is higher than that of virtual one, resulting in failure in packets transmission by address of network card. So users cannot access network and ping to PPPOE to get gateway of the address.
If PC obtains address through DHCP or PPPoE, the default route of the one obtained through PPPoE has higher priority, but in some cases, the default priority of route obtained through DHCP (or static configuration) is higher because of the configuraiton of client. At this point, users cannot use PPPoE to access network. Such a problem can be solved through IP releasing at network card; alternatively, we can increase the priority of PPPoE route manually.