Failing to Recognize STK T10000A/B Drivers or Tape Drives by Windows 64–bit OS

Publication Date:  2012-07-19 Views:  324 Downloads:  0
Issue Description
When the STK T10000A/B driver or tape drive of the VTL3500 is assigned to the Windows 64–
bit OS host through the FC or iSCSI mode, the driver or the tape library fails to be discovered.
Alarm Information
None
Handling Process
Step 1 Download and install the 64-bit program of the driver or the tape drive.
Symantec Technologies Co., Ltd.
Issue 02 (2010-10-30)
Step 2 If the problem persists, contact Huawei Symantec technical support engineers.
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Root Cause

Possible Causes
 The Windows OS does not contain the 64-bit program of the driver or the tape drive.
 The NBU does not provide the 64-bit program of the driver or the tape drive.

Program version.

Suggestions
None

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