A message is displayed indicating a failure to connect to the database. In addition, the VSM server cannot be started
l Check whether the database has been started. If the database has not been started, start it manually.
Perform the following steps to check and start the database on Windows:
1. Double-click the database icon on the Windows taskbar.
The SQL Server Service Manager dialog box is displayed.
2. Check whether the database server is started.
? If the Start/Continue option is gray, the database has been started.
? If the database is not started, click Start/Continue to start the database server.
In the dialog box that is displayed, select the Auto-start service when OS starts option.
l Check the communication between the VSM and database.
? On Windows, see 20.22.1 Failure to Log In to the Database.
l If the configuration file is damaged because the database user password has been changed illegitimately, re-set the password for the database user.
l Take the associated measures to handle othe database exceptions.
The possible causes are as follows:
l The database is not started.
l The communication connection between the database and the server is set improperly.
l The database password is illegally modified, which causes that the configuration file is damaged.
l Other problems regarding the database occur.