Unable to remote desktop security authentication

Publication Date:  2012-09-13 Views:  179 Downloads:  0
Issue Description
A site operation and maintenance engineer can't login the PC need to be maintained through the MSTSC or remote control tool.
Alarm Information
None.
Handling Process
1 use tests account remote login normal in the same network segment, eliminate account and PC problem;
2 Cross another network segment visit normal too;
3 Problems in network segment test, fault reproduction, record fault segment;
4 Due to the PC in the security authentication through remote control can eliminate routing interference;
5 Combined with the conclusion that it is unable to access authentication domain without passing safety certificate, check TSM server configuration found this segment is in the authentication domain;
6 Add the network segment to the domain hasn’t been authenticated, problem solving.
Root Cause
1 Remote login account access is not enough;
2 Remote login account user space are not running TSM agent;
3 Related with TSM control.
Suggestions
None.

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