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certain VM can not detect USB disk

Publication Date:  2014-06-29 Views:  638 Downloads:  0
Issue Description
customer send to us that she faces this issue one VM where can not detect any USB disk. he checked the thin client and it's OK,  even connected another VM to the same TC and it detected the USB device immediately.
Alarm Information
none
Handling Process
- product : Mini VDI
- handling process : problem solved after asking customer to restart citrix services in this VM.
Root Cause
none
Suggestions
none

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