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FusionAccess R3C10 online users report didn't display properly

Publication Date:  2014-11-11 Views:  359 Downloads:  0
Issue Description
Check FusionAccess online users, it only can display the record of last 2 days, other record is 0.

Handling Process
1. Connect to sqlserver to check online user data in database:
Open table 'chb_State.ConnectionLog', and find the data is normal, cover all days record:


2. Check registry items in DDC server
Open 'HKEY_LOCAL_MACHINE\SOFTWARE\Wow64Node\Citrix\DesktopServer\Logging' and 'HKEY_LOCAL_MACHINE\SOFTWARE\Wow32Node\Citrix\DesktopServer\Logging'
compare value of item 'ConnectionLogLifetimeHours', if the value of this item is different under above 32 bit and 64 bit , then this will lead the problem, so modify the value to the same. The problem can be repaired.
0x000002d0(720)  means the data will reserve 720 hours.

Suggestions
During deploy FusionAccess, registry values might modified due to some uncontrollable reasons, so after finish installing FA, please compare this value by manually.

END