Fusionaccess R5C1 user get error "The MAC address cannot be blank" when try to login vm

Publication Date:  2015-01-07 Views:  515 Downloads:  0
Issue Description
Fusionaccess R5C1 user get error "The MAC address cannot be blank" when try to login vm through WI
Alarm Information
Fusionaccess R5C1 user get error "The MAC address cannot be blank" when try to login vm through WI
Handling Process
"The MAC address cannot be blank" is caused by the client plug-in is not installed in PC.

1,  at first, we need check whether the client plug-in has been installed. if no, we need install the client plug-in .
2,  then we found that the client plug-in has been installed. in this case, the issue is probably caused by the browser couldn't detect the client plug-in
 3, so we check the browser and found that user is using the Google chrome which is not compatible in R5C1.
4, in this case, we advised customer to use the firefox to login and succeced.


Root Cause
Google chrome is not support in R5C1
Solution
Use the firefox to login. 
Suggestions
Google chrome will be suppoted in R5C20

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