Interoperability issue between TE30 and Polycom

Publication Date:  2015-06-21 Views:  559 Downloads:  0
Issue Description
Scenario :-

Issue :-

Video confenece between TE30 and Polycom , video working fine . but TE30 side we cant hear audio from polycom

Alarm Information
No Alarm
Handling Process

we checked TE30 Audio parameter . only G.&11 U-Law , G.711 A-Law , AAC-LD and G.722 48 K enabled  . we enabled all remaining protocols . after that Audio start to working





Root Cause
As per our analysis , we found that polycom by defualt send G.722 64K our side only G.722 48 K enbled .