1. Obtain the agent attribute.
a. Log in to the Agent Management system as the serviceadmin user.
b. Choose Agent Settings > Agent User and view the agent attribute.
2. Modify permission for the agent attribute.
a. Choose Agent Settings > Agent Attribute Rights.
next to the agent attribute and modify permission.
Add permission based on the site requirements.
c. Click Save.
3. Re-log in to the Agent Client system.