Failure to Synchronize CTI Resources

Publication Date:  2015-06-30 Views:  246 Downloads:  0
Issue Description
After you log in to the Agent Management system as the service administrator, you access the Agent Settings > Agent Resources page and click Agent Resources in the right-hand pane. However, a synchronization failure message is displayed.
Handling Process
 Check whether the Agent Management system and WAS can ping each other.
If yes, go to the next step.
If no, check the network between the Agent Management system and the WAS to rectify the fault.
 Check whether the agent ID used to synchronize VDN resources has been used to log in to the web configuration console.
If yes, log the agent ID out of the web configuration console.
If no, go to the next step.
 Check whether the WAS works properly.
If you cannot access the WAS URL, the WAS does not work properly. For details, see 2.9 The WAS Login Page Is Unavailable Due to the Abnormal WAS Process.
 If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
 The connection between the Agent Management system and the WAS fails.
 The agent ID used to synchronize VDN resources has been used to log in to the web configuration console. A unique VDN administrator is bound to each service administrator for connecting the Agent Management system to synchronize CTI resources.
The VDN administration information can be obtained from Commissioning Guide > Verifying the Agent Service > Verifying the Agent Service (Agent Client+External Phone) > Synchronizing VDN Settings and Configuring VDN Login Information in the eSpace CC Product Documentation. 
The VDN administration information can be obtained from Synchronizing VDN Resources and Configuring VDN Login Information.
 The WAS is not started or does not work properly.

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