Step 1 View the version of the Java iKVM Viewer, as shown in the red circle in
Figure 2-1. Check whether the version is V1.62 or a later one.
Figure 1-1 Java iKVM Viewer

l If not, upgrade the BMC version to
T300V100R002SPC004 or a later one.
1. On the ISM interface, click
Upgrade Management >
Upgrade Firmware to display the
Upgrade Management interface, as shown in
Figure 2-2.
2. Click
Browse to select an upgrade packet.
3. Click
Upgrade to upgrade the firmware.
l If so, go to
Step 2.
Figure 1-2 Upgrade Management
Step 2 Click
Options >
Single Mouse (Alt Tab to Release) on the KVM interface, as shown in the red ellipse in
Figure 2-1.
In this mode, the mouse is locked on the KVM interface. You can press
Alt Tab to release the lock.
Step 3 On the KVM interface, check whether the mouse pointer on the KVM interface laps over the actual mouse pointer.
l If so, the failure is removed.
l If not, contact technical engineers.
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