No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade
MENU

Unable to Start the ISM Properly Due to Incorrect Versions of JRE on Maintenance Terminals

Publication Date:  2012-07-22 Views:  362 Downloads:  0
Issue Description

The ISM is successfully installed on a maintenance terminal but cannot be properly started.

Product and version information:
  • S2600
  • S5000 series
Alarm Information
None
Handling Process
  1. Uninstall the JRE on the maintenance terminal.
  2. Type the IP address of the management network port in the address bar of a browser, to access the download page of the ISM and JRE.
  3. Click the link Please Setup JRE to download and install the version of JRE supplied with the storage device.
Root Cause
  1. Access the OS of the maintenance terminal in CLI mode.
  2. Run the command java -version to view the installed version of JRE.
  3. It is found that the version of the JRE is not 1.5.0_14, as shown below. 
    C:\Documents and Settings\Administrator>java -version
java version "1.6.0_20"
Java(TM) SE Runtime Environment (build 1.6.0_20-b02)
Java HotSpot(TM) Client VM (build 16.3-b01, mixed mode, sharing)

Conclusion:

  • Unable to start up the ISM properly due to the incorrect version of JRE installed on the maintenance terminal.
Suggestions
None

END

Contribute Articles
Huawei Enterprise APP

Copyright © 2018 Huawei Technologies Co., Ltd. All rights reserved.