1. Operate system version is server2003 R2 SP2, SMC version is 2011.11 special network version. Version is correct.
2. When checking the log of GKM, a prompt:
20:52:47 [CIM_MultiGKManageInfoSet.cpp][421 ] No defined GK in DB!
20:53:28 [GKMSvr.cpp ][1322 ] GKM UI connnected. Serial:17244
20:56:47 [GKMSvr.cpp ][1322 ] GKM UI connnected. Serial:10562”
So, we can eliminate database issue.
3. We try to reboot the pc, but we found the SwitchCentre and SwitchManager service cannot stop, only after we turn off the gksvr.exe, the service can be stopped and rebooted.
4. When checking servers, we found SNMP Service/SNMP Trap Service are running. Because of SNMP service and SNMP Trap service and GK service are the same, result in GK cannot run.
After we stop SNMP and SNMP Trap, we found GK is online: