Issue Description
After finish TSM deploying and open TSM scanner function to scan TSM Agnet installed PC, but some PC cannot be found .
Alarm Information
NONE
Handling Process
1. Ping from TSM server to PC ,it is alive .
2. There is no physical firewall device on this route.
3. Checking the software firewall in PC , I find that Windows OS pre-installed firewall is ON,
after close it , I find the rest PC terminals .
Root Cause
1.the route from TSM server to pc is not reachable .
2.firewall exists between TSM and PC terminals
Suggestions
When some PC cannot be found by TSM server ,try to check route and firewall configuration along the route .
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