1. Check other call recordings and see if the issue appears
2. Check the length of each recording and see if there is a pattern
3. Download the recordings from CMS and check file size and playback length
4. Check UAP3300 MRS board status – show board
5. Check File Server Status and connection to the UAP3300 MRS board. Make a continuous ping from one to each other. Look for network interruption.
- check the NFS service
- view the access permission of the shard directory
- check the status of the VCS two-node cluster resources
6. Make test calls and collect UAP debug log and MRS log.
debug set mrslog type log level debug - in debug mode on UAP3300
Media resource logs are stored in \fileserver\MRSLOG\module number_slot number