An agent can answer incoming calls and place intra-office calls. However, when this agent makes an outgoing call, the prompt tone indicating no reply is played.
Step 1 Analyze the symptom.
The agent can make intra-office calls and answer incoming calls. However, this agent cannot place outgoing calls.
Step 2 Verify that user rights are configured correctly.
Step 3 Check the outgoing prefix and user attributes.
This agent does not have a long number. When the agent makes an outgoing call, the calling number changing rule is not enabled. It is confirmed that the all agents use the unified switchboard number when making outgoing calls.
Step 4 Change the outgoing prefix to enable the calling number changing rule when outgoing calls are placed.