1. When an incoming call is connected to the SoftConsole, the SoftConsole displays a prompt message; however, the IP phone bound to the console client running on an agent's PC does not ring. When the agent re-logs in to the console client, the IP phone rings.
In addition, the console server irregularly logs out. As a result, the agent client is disconnected.
2. The SoftCo is running normally. Intra-office and outer-office calls can be made normally.
3. A screen snapshot of configuration items is taken, as shown in the following figure.