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Live Video Cannot Be Watched

Publication Date:  2015-06-26 Views:  305 Downloads:  0
Issue Description
Applicable Models:
This fault may occur on all IPC models.

Symptom:

You cannot view live video of an IPC.
Handling Process
Step 1 Open Internet Explorer, choose Tools > Internet Options > Security > Trusted sites > Sites, click Add, add the IPC's IP address as a trusted site, as shown in Figure 1.

Figure 1  Adding a trusted site



Step 2 Under Tools > Internet Options > Security > Internet > Custom level, set Download unsigned ActiveX controls and Initialize and script ActiveX controls not marked as safe for scripting in ActiveX controls and plug-ins to Enable, as shown in Figure 2.

Figure 2  Setting the ActiveX controls and plug-ins



Step 3 Download and install the media player control as prompted.

NOTE:
When a message indicating automatic recovery is displayed during the control installation, ignore the message and continue with the installation. When the control is loaded completely, the system automatically switches to the login page.

Step 4 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
Controls are not installed properly.

END