Intelligent Navigation Menus Are Unavailable for the ICS Client System

Publication Date:  2015-06-29 Views:  218 Downloads:  0
Issue Description
The configured intelligent navigation menus are unavailable on the ICS Client web page, as shown in Figure 8-1.
Figure 8-1 ICS Client web page
Handling Process
1. Log in to the Agent Management as a service administrator.
2. Click ICS Client Settings in the menu bar and choose Basic Settings in the navigation area on the left.
3. In the Text Services area, set Intelligent Navigation to ON and click Save, as shown in Figure 8-2.
Figure 8-2 Enabling the intelligent navigation service

4. If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
The intelligent navigation service is not enabled.