CDR files in .FAIL format exist in the CDR generation directory on the CTI platform.
If CDRs fail to be imported into the database, rectify the fault by performing the following steps:
1. Check the network connection between the DataStation server and the database.
2. Check the database connection settings on the DataStation client.
3. After you verify that the DataStation server is successfully connected to the database, convert the CDR file format from .FAIL to .unl.
The DataStation then will automatically execute CDR import tasks and transfer CDR files to the file server.
If CDR files fail to be transferred to the file server, rectify the fault by performing the following steps:
1. Verify that the CDR backup directory on the file server has been correctly mapped to the DataStation server.
2. Connect to the DataStation server from the DataStation client and click Server Log in the lower portion to locate alarm tasks.
3. Double-click an alarm task in the task list. In the Transmitting Data - Modify window that is displayed, view the CDR backup directory next to Move and modify.
4. Go to the CDR generation directory on the CTI platform, convert the CDR file format from .FAIL to .bak, and move the modified CDR files to the CDR backup directory obtained in step 3.
If the fault still persists, obtain help through the channels described in Help Channels.
You can go to the log directory in the DataStation installation directory and view the DataStation logs generated at the time point when CDR files in .FAIL format are generated.
If the DataStation logs contain alarm information related to the database, CDRs fail to be imported into the database.
If the DataStation logs contain alarm information related to file transfer, CDRs are successfully imported into the database but CDRs files fail to be transferred to the file server.