Product : Fusion Compute
Version : V100R005
Symptim: when customer tried to install VRM he faced this error : Failed to update the IP address
Handling process :
1- checking whether customer can ping IP adress of CNA or not ?
2- checking Java version
Root Cause :
customer has incompitable java version as The wizard supports only java JRE 1.7 or JDK 1.7
problem solved after customer installed java JRE 1.7 or JDK 1.7
before doing any installtion ,customer or FSE should have alook at prerequisites befor installation in order to avoid any unexpected error.