The URL Category List fails to be Obtained after USG5300 V100R003 License is Imported

Publication Date:  2012-07-17 Views:  111 Downloads:  0
Issue Description
The URL category list fails to be obtained after the license for the URL filtering function of USG5300 V100R003 is imported.
The URL filtering function is already activated, and the update server can be pinged through from the firewall. The license is a commercial license.
Alarm Information
None.
Handling Process
Because the imported license is a commercial license, obtain the URL category list later. The problem automatically disappears. 
Root Cause
The URL category list fails to be obtained because the update server does not have corresponding device information.
After a commercial license is imported, the license information will be synchronized to the update server every hour. Therefore, within one hour after the license import, problems, such as a failure in automatically updating the AV/IPS signature database or obtaining the URL category list, may occur.
After a non-commercial license is imported, the administrator of the update Web site must be notified of manually synchronizing the license information to the update server. Otherwise, similar problems may occur.
Suggestions
When you encounter problems such as a failure in automatically updating the AV/IPS signature database or obtaining the URL category list:
1.          If a commercial license is imported, wait about one hour after the license is imported. Then check whether the problem is rectified.
2.          If a non-commercial license is imported, notify the administrator of the update Web site to synchronize the license information to the update server manually.

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