In the Proxy Environment, the User Cannot Access Web Proxy Resources

Publication Date:  2012-07-18 Views:  151 Downloads:  0
Issue Description
In the proxy environment, after certain software is started, the user cannot access Web proxy resources.
Alarm Information
None.
Handling Process
  1. Stop using the software that can modify the configuration of the proxy of the network browser.
  2. Log out from web page of the virtual gateway.
  3. Log in the web page of the virtual gateway, click the links to access the Web proxy resources.
Root Cause

When the software (such as the ISA Client) that can modify the configuration of the proxy of the network browser is started, the configuration of the proxy is modified. As a result, the user cannot access Web proxy resources.

Suggestions
None.

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