The RAID card is incompatible with the operating system

Publication Date:  2012-07-19 Views:  143 Downloads:  0
Issue Description
The T3500 uses the Red Hat 5.3 64-bit operating system and has RAID 1 system disks. After the dmesg command is executed, the following alarm information is displayed:
scsi7 (0:2): rejecting I/O to offline device
EXT3-fs error (device sda1) in start_transaction: Journal has aborted
EXT3-fs error (device sda1) in start_transaction: Journal has aborted
EXT3-fs error (device sda1) in start_transaction: Journal has aborted
EXT3-fs error (device sda1) in start_transaction: Journal has aborted
The monitoring port of the disk array detects no error in volume group sys. The services are normal after the T3500 restarts.
Alarm information:
After the dmesg command is executed, the following alarm information is displayed:
scsi7 (0:2): rejecting I/O to offline device
EXT3-fs error (device sda1) in start_transaction: Journal has aborted
EXT3-fs error (device sda1) in start_transaction: Journal has aborted
EXT3-fs error (device sda1) in start_transaction: Journal has aborted
EXT3-fs error (device sda1) in start_transaction: Journal has aborted
No error information is included in /var/log/message due to the system disk failure.
Alarm Information
None
Handling Process
Upgrade the firmware version of the RAID card to 1.49 and install the latest RAID card driver.
Root Cause
The Red Hat 5.3 64-bit operating system of the T3500 is incompatible with the RAID card firmware.
Suggestions
Perform compatibility tests of the RAID card software in operating systems regularly, and release test results to customers.

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