Failing to Access the VTL3500 by the OS on the Backup Server

Publication Date:  2012-07-19 Views:  70 Downloads:  0
Issue Description
After the VTL3500 is assigned to the backup server, the OS on the backup server can discover
the assigned virtual tape library/driver, but cannot access the virtual tape library/driver.
Alarm Information
None
Handling Process
Step 1 Check whether the storage device is faulty or abnormal. The assigned device must work in the
read/write mode.
Step 2 Check the I/O errors in event logs or the syslog() function. The error message usually starts with
log_scsi_error.
Step 3 Check the version of the HBA driver on the backup server and ensure that the version is certified
by the VTL3500.
Step 4 If the problem persists, contact Huawei Symantec technical support engineers.
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Root Cause

Possible Causes
 The VTL3500 is faulty or abnormal.
 The version of the driver on the backup server does not match.

Check the version of the HBA driver on the backup server and ensure that the backup server is
normal.

Suggestions
None

END