Step 1 Download and install the 64-bit program of the driver or the tape drive.

Publication Date:  2012-07-19 Views:  214 Downloads:  0
Issue Description
When the Quantum DLT-S4 driver or tape drive of the VTL3500 is assigned to the Windows
64–bit OS host through the FC or iSCSI mode, the driver or the tape library fails to be scanned.
Alarm Information
None
Handling Process
Step 1 Download and install the 64-bit program of the driver or the tape drive.
Step 2 If the problem persists, contact Huawei Symantec technical support engineers.
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Root Cause

Possible Causes
 The Windows OS does not contain the 64-bit program of the driver or the tape drive.
 The NBU does not provide the 64-bit program of the driver or the tape drive.

Program version.

Suggestions
None

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