The ESM Page Cannot Be Displayed Because the ISM Process Is Abnormal

Publication Date:  2012-07-21 Views:  94 Downloads:  0
Issue Description
Version:
l           iNVS V100R002C01
l           iNVS V100R002C02
Symptoms:
After the URL of the ESM system http://xxx.xxx.xxx.xxx:8080/ is entered from a browser, the message The page cannot be displayed is displayed.
ESM page display failure on Internet Explorer 6
Alarm Information
None.
Handling Process
To start the ISM process properly, run the following commands:
1.         cd /hinvs/ism/jboss-5.1.0.GA/bin/
2.         ./restartISM.sh
The following output is displayed:

Run the /hinvs/scripts/nvsctrl status command.
If the ISM process is started properly, the following output is displayed:
ISM process started properly
Root Cause
Cause analysis:
1.         Connect an SSH tool to the management unit.
The default user name is root and default password is 123456.
2.         Run the /hinvs/scripts/nvsctrl status command.
If the ISM process is not started properly, the output does not contain ISM running [OK].
ISM process not started properly

Conclusion:
The ISM process is abnormal, which causes that the ESM page cannot be displayed.
Suggestions
None.

END