Config Tool Fails to Obtain a Video Policy List

Publication Date:  2012-07-23 Views:  61 Downloads:  0
Issue Description

• After you log in to the config tool, a dialog box appears, displaying Reading the video policy list failed. Please check the server and try again.
• After a time table is refreshed, the time table is blank and a dialog box appears, displaying Reading the video policy list failed. Please check the server and try again..
• After tabs are switched, the time table is blank and a dialog box appears, displaying Reading the video policy list failed. Please check the server and try again.

Alarm Information
None
Handling Process

1. Check whether the server is started.
2. Check whether the network connection is normal.
3. Reconnect the server.

Root Cause

• The BU server is not started.
• An error occurs when the BU server processes the request.
• The config tool is disconnected from the server accidentally.

Suggestions

According to the process of troubleshooting this fault, you can know that before logging in to the config tool, you must ensure that the server is started, the data in the database is correct, and the network connection is stable.

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