PTZ Menu Is Unavailable Under the Monitoring Software

Publication Date:  2012-07-23 Views:  92 Downloads:  0
Issue Description

• After you run the monitoring software, log in to the server, and then click the PTZ menu. All submenus are unavailable.
• After you run the monitoring software, log in the server, and then click the PTZ menu. All submenus that appear are available. Click a submenu. A dialog box appears, displaying The PTZ is locked by a user at a higher level. Please wait ** seconds. The PTZ cannot be operated.

Alarm Information
None
Handling Process

• The troubleshooting process in the case that the devices to be operated are not selected is as follows:
Click the picture of a device to be operated. A black bold frame appears around the picture. Click the PTZ menu. The submenus that appear are available. You can operate the PTZ by clicking the submenus.
• The troubleshooting process in the case that selected devices do not support PTZ operations is as follows:
It is normal. When you select a device that supports PTZ operations, the PTZ menu is available and you can control the PTZ by clicking the submenus of the PTZ menu.
• The troubleshooting process in the case that login user's authority is too low to control PTZ is as follows:
    1. Open the configuration tool and log in the same server as the administrator. Open the user group, and select the user that logs in to the server under the monitoring software. Choose PTZ Authority to set the authority of the user to a higher level. Then, click Modify Application.
    2. Log in the monitoring software again, and click the PTZ menu. All submenus are available and you can control the PTZ by clicking the buttons.
• The troubleshooting process in the case that the PTZ is locked by a user at a higher level or the same level is as follows:
    1. After the duration for locking the PTZ ends, PTZ unlocked is displayed on the PTZ operation button on the left. You can control the PTZ by clicking the submenus of the PTZ menu.
    2. After the user who locked the PTZ unlocks PTZ, PTZ unlocked is displayed. You can control the PTZ by clicking the PTZ menus or PTZ buttons.

Root Cause

Possible causes for that the PTZ menu is unavailable under the monitoring software are as follows:
• The devices to be operated are not selected in the current layout.
• Selected devices do not support PTZ operations.
• The authority of the login user to the PTZ is too low.
• The PTZ is locked by a user at a higher level or the same level.

Suggestions

According to the process of troubleshooting, you can know about that when clicking the PTZ menus to control the PTZ under the monitoring software, you must understand the functions of the device to be operated, the control authority of the user to the PTZ, and the current status of the device.

END