ELOG service can't start or stop automatically after the start

Publication Date:  2012-09-14 Views:  227 Downloads:  0
Issue Description
Prophase the user elog system use normally, but after several abnormal power down, it is unable to use. The logserver and logcollector service in Elog system can't start or stop automatically after the start.elog version is v100r002, user doubt that the program is damaged for power down. 
Alarm Information
None.
Handling Process
1 Check the file size, without exception, check the using port of the server, elog related service has not been occupied;
2  Observe the server process, found tomcat6. exe occasionally appear in task manager, then disappear. Elog system will automatically start service if it isn’t stopped artificial. The emergence of the process should be elog try to startup services, but launch again after start, it may be influenced by other process influence;
3 Check the installed software of the server, equipped with rising antivirus software. Check the killing history records, there isn’t any stop log to elog. Use process stop tool to stop rising program, and then start elog server, start-up success. So it can conclude that the rising software lead to elog service abnormal;
4 Due to rising automatically start all processes, we can only uninstall it. Then add the elog relevant procedure into the white list, elog service operating normally.



Root Cause
1 program is damaged;
2 port occupied;
3 and other program conflict;
Suggestions
None.

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