All process can’t start after install the network management.

Publication Date:  2012-09-26 Views:  91 Downloads:  0
Issue Description
In the VSM installation process, antivirus software (antivirus software is the micro point antivirus software) report the virus many times, and add to the trust zone. After the installation, all process can’t start. Using the command start the file "start_svc. Bat" and "startnms. Bat", display that it is not performable procedure or service name is invalid.
Alarm Information
none
Handling Process
1. Close micro point antivirus software.
2. Uninstall and reinstall VSM.
3. After install, restart operating system.
4. Start micro point antivirus software.
5. Login VSM client and system monitor client, add the virus suggestion alarm source bring by the VSM installation to the trust zone.
Root Cause
Some parts of program are forbidden by antivirus software in the installation process. Close antivirus software and try again.
Localization of thought:
l   check OS version is correct or not.
Install OS patch, and still failed to install.
l   check the "start_svc. Bat" and "startnms. Bat" file under installation directory exist or not.
And can’t find this document under the installation directory.
l   check installation package is correct or not.
Confirmed that the installation package exist the file after inspection.
l   speculated that some parts of program are forbidden by antivirus software in the installation process.
Suggestions
Micro point antivirus software will be forced to disable part program of VSM, leading to VSM process failed to start. Suggest that closed micro point antivirus software in the installation process, and start it after installation. Then add the virus suggestion alarm source bring by the VSM installation to the trust zone.

END