The user amounts in the personal user report of the policy management is not consistent with the online user amounts

Publication Date:  2012-11-19 Views:  93 Downloads:  0
Issue Description
The user amounts in the personal user report of the policy management is not consistent with the online user amounts
Alarm Information
None.
Handling Process
1, view the session or tracert on firewall, found the diversion is successful.
2, view on the TSM server, found it has received the flow of firewall.
3, concreted analyze the function and effect of personal user report and online user management list.
Root Cause
1, in linkage firewall, hasn’t diverted the entire user’s flow to the tsm server.
2, TSM hasn’t received the flow of firewall or the received flow is incompletely.
3, TSM’s own problem or TSM client’s problem.
Suggestions
Causes: it will record in the personal report only when there is contravention user.

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