The S9700s' license were normal when working in single chassis, but when working on CSS it was showing in trial status.

Publication Date:  2013-07-31 Views:  600 Downloads:  0
Issue Description
When using commands "display license", the license state showed it was in trial mode, which meaned the license wasn't working normal.
<SwitchB-CSS>display license
Active license    : cfcard:/s9700_8mal-69cj-9may-54gk-8kmq.dat
License state     : Trial
Revoke ticket     : No ticket
Alarm Information
Handling Process
1.Ask customer provided the information, including license file (*.DAT), output of commands display license and display ESN.

2.After checked the license file in use , it was found that there was only one ESN (2102113548P0D5000012) of the CSS system in the license file.
<SwitchB-CSS>display esn
ESN of slot 1/7: 2102113548P0D5000013
ESN of slot 1/8: 2102113548P0D5000013

ESN of slot 2/7: 2102113548P0D5000012
ESN of slot 2/8: 2102113548P0D5000012

while in license file, it showed:

3.Confirmed with R&D, if worked in 1+1 CSS system, the two license of each S9700 needed to be combined.
4.Send email to and ask engineer to combine the two license, the issue was resolved.
Root Cause
The license file in use was "s9700_8mal-69cj-9may-54gk-8kmq.dat", after checked the license file, we found only one ESN of 2102113548P0D5000012 was related in it. However, in 1+1 CSS system, there are two ESN, 2102113548P0D5000012 and 2102113548P0D5000013. So it was because the license file wasn't right that made the status abnormal.
1.For license issue, you can send email to license center with email address
2.For the design of the license thing in CSS system, RM is submitted to make it better. The idea is that each s9700 has its license as working alone, if you want to use 2 or 3 or more to work in CSS system, just connect them via cable, no need to apply for license again.