Eudemon 200E-X2 URL category server connect fail

Publication Date:  2013-08-30 Views:  590 Downloads:  0
Issue Description
Eudemon 200E-X2 URL category server connect fail:
Alarm Information
None
Handling Process
1: check the device license, it's active and URL is enabled

 <Eudemon200E>display license
06:44:07  2013/08/09
Device ESN is: 210235G6KJZ0C3000007
The file activated is: flash:/LICON00007493-A9EEF459C52_Eudemon200E-X2.dat
The time when activated is: 2013/08/02  04:25:01
SSL VPN Concurrent User: 20
IPS        : Enabled;   service expire time: 2013/09/26
Anti Virus : Enabled;   service expire time: 2013/09/26
Anti Spam  : Enabled;   service expire time: 2013/09/26
Pre-defined URL category query : Enabled;   service expire time: 2013/09/26

2: check all the configure is ok, has no problem

3: fron Eudemon 200E-X2 ping sec.huawei.com is ok, the link and DNS has no problem

4: check the sec.huawei.com, the license is not register in sec.huawei.com web center. ask the sec.huawei.com administrator register
    the license file, then test is working ok.
 
Root Cause
1: have no license of the URL service

2: the configure has some problems

3: the sec.huawei.com center has problem
Suggestions
Sometimes when enable some function, after apply the local license, need register the license in sec.huawei.com

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