Users login failure by FusionAccess

Publication Date:  2013-11-29 Views:  214 Downloads:  0
Issue Description
When users login VMs by FusionAccess, it pop-up a error 'You cannot access this session because no licences are available', But citrix license did not expire.
Alarm Information
None
Handling Process
1. Customer feedbacked taht citrix license didn't expire.
2. We checked and confirmed that the name of license server was same as the HOSTNAME of citrix license file and license file was valid.
3. We asked customer to login Citrix License Administration Console and feedback screenshot to us, we found that there was no citrix_startup license in Citrix License Administration Console.
   We asked customer to check whether  citrix_startup.lic file existed in 'C:\Program Files (x86)\Citrix\Licensing\MyFiles' in license server. Afterwards customer replied that citrix_startup.lic file didn't exist(Refer to following screenshot).
   After Customer copied citrix_startup.lic file to corresponding directory in license server and restarted license server, the problem was resolved.
Root Cause
1.We need check whether citrix license expired.
2.We need check whether citrix license loaded and configured successfully.
3.We need check whether citrix_ startup license valid.
Suggestions
To suggest customer not to delete citrix_startup.lic file in license server.

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