TE30 Video output

Publication Date:  2014-01-14 Views:  187 Downloads:  5
Issue Description
1. When we make a point-to-point call using SIP call is successful we can see remote video but we cannot switch layouts from the remote.
2. When we make a point-to-point call using SIP call is successful we can see remote video but we cannot switch layouts from the web interface.

Alarm Information
No Alarm
Handling Process
I first checked the batteries on my remote to see if maybe the batteries were dead, but they were fine. I tried to change it on the web interface but it refused to change layouts, I then tested the output because it was connected via VGA, I connected it using HDMI and it worked, so I went back and tested Via VGA and the problem started again, so I figured that switching layouts via VGA does not work.
Root Cause
After the call succeeded, we tried to switch between layouts and found that we cannot switch between layouts or do PiP, I had to check the Video output of the TE30. 
Suggestions
I would recommend that we use HDMI to output the video and content instead of VGA, VGA is has a smaller resolution and picture quality is also not that clear, so for the Best VC experience I suggest you use HDMI.

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