The scheduled conference is disappeared in MCU

Publication Date:  2014-11-07 Views:  322 Downloads:  2
Issue Description
Customer feedback that the scheduled conference last Friday is disappeared in MCU.
Alarm Information
Handling Process
For similar issue that the scheduled conference is disappeared in MCU. Usually we can found some relative information in the logs. So we suggest to export the logs in the MCU.

Then feedback the accurate you scheduled/in fact we also know the scheduled time, but in case of the analysis, we suggest the customer provide the accurate time. Then reoccur the issue.
Usually if the disappeared conference is not deleted by the administrator, it maybe deleted by the MCU itself. So we should pay attention to the logs of o.
1. First find the accurate conference/ we can search the conference name or accurate time customer provided。
[User][Info] 2014-03-14 16:17:27 rm 1841601 Null [EXPARA:14<CPUID=0x1000>]string:[WEB LOG]Adding scheduled conference Konferencja_Testowa(29502) succeeded. by User[admin].
2. Then find the conf. we can distinguish different conference via conference number。
[User][Info] 2014-03-14 16:17:27 rm 1841601 Null [EXPARA:14<CPUID=0x1000>]string:[WEB LOG]Adding scheduled conference Konferencja_Testowa(29502) succeeded. by User[admin].
。。。
3. Then we can analyse the progress, in the end we find some query. In the 00:01,the conference is deleted by MCU.
[User][Notice] 2014-03-15 00:01:02 svrdata 2623521 Null [EXPARA:14<CPUID=0x1000>]string:[DisplaceP2PCdr]FileName = /ata00:1/svrdata/activeConf/29502.dat is removing!
4. We need to analyse the reason why MCU will delete the conference, we can reoccur the issue in the lab。
Root Cause
见下
Suggestions
We feedback the result to R&D, then in the lab they can reoccur the issue, after analyse the coding, we find when MCU delete the memory, it delete the scheduled conference incorrectly. Leading to this bug. It needs version to solve it. Here we suggest you to be familiar with the normal diagnose ways.

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