VM can't find USB Device through Windows version of CT6000

Publication Date:  2014-05-28 Views:  277 Downloads:  0
Issue Description
VM can't find USB Device through Windows version of CT6000,such as USB flash , USB scanner , USB CDROM.
Alarm Information
VM can't find USB Device through Windows version of CT6000
Handling Process
  1. Find a normal thin client ,and export the registion item "HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\GenericUSB"
  2. Import the  registion item "HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\GenericUSB" and save data in the thin client.
  3. Reboot the thin client and check USB feature is availble now.
Root Cause
  1. Hardware is available and the thin client is free version 
  2. we find  there is something lost in the registion of the windows  thin client, the lost item is HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\GenericUSB。
Suggestions
NA

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