Failed to start the self-service console on WI portal For FusionAccess system

Publication Date:  2015-03-05 Views:  299 Downloads:  0
Issue Description
On the WI portal, when clicking the self-service console, it is failed to start it.
Handling Process
1. Checking the gateway IP and port to confirm if the communication between the client and the AG server is normal.

2. Collect the logs of the AG server to check the communication progress: /var/FusionAccess/vAG/logs/gw*.log

3. Collect the logs of the VNC on the client: C:\Program Files\Huawei\HDPClient\vnclog.txt 

At last, we find that the client send the conmmunication message to the wrong gateway IP in the vnclog.txt, which is different from the one in the FusionAccess system as below:

Root Cause
The gateway configuration on the Fusion Access system is not synchronized with the configuration of the self-service console.
Solution
Make sure the gateway configuration on the FusionAccess system is right, if not, we need to change it. if it is the right one, becuase of the abnormal conmmunication, the right information is not sent to the bottom system, we also have to save the configuration again to re-synchronize it with the self-service console.

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