upgrade issue on S2352

Publication Date:  2014-10-21 Views:  247 Downloads:  0
Issue Description
tried hard to upgrade the software but the uploading stopped  . and the Boot Rom menu as you will see isn’t the same in the file you send .
used this file to update the bootrom system S2350EI-bootrom.bin and this file to upgrade the software file system : S2350EI-V200R003C00SPC300.cc
Alarm Information
message which appears  is shown as below:

  SERIAL  SUBMENU

    1. Update BOOTROM system
    2. Download file to Flash through serial interface
    3. Modify serial interface parameter
    4. Return to main menu

Enter your choice(1-4): 1

Please select file.
XMODEM downloading ...CCCCCC
File ID(0x1680806) is wrong!download to SDRAM successfully

          SERIAL  SUBMENU

    1. Update BOOTROM system
    2. Download file to Flash through serial interface
    3. Modify serial interface parameter
    4. Return to main menu

Enter your choice(1-4): 4

          BOOTROM  MENU

    1. Boot with default mode
    2. Enter serial submenu
    3. Enter startup submenu
    4. Display flash files
    5. Modify BOOTROM password
    6. Reboot
Handling Process
after we checked file that customer is using,we figured out that it is avaialble for all s2300 EI series except Customer switch as a result i searched on our softwareversion and i didn't  find approperiate version except mind to use the S2300-52P-EI version not the other one as this one is the most appropriate one fo this device
Root Cause
according to error appeared on device during upgrading which is File ID(0x1680806) is wrong!download to SDRAM successfully
and that means that there is something wrong with file need to upgraded by even if it has the same main series number and this software is for business
Solution
during upgrading when you face any problem of downloading can not be done on device it indecates that this file is not compatible with device even it carry the same series name

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