can't add CTI link

Publication Date:  2014-12-16 Views:  321 Downloads:  0
Issue Description
can't add CTI link
Alarm Information
when you follow the  picture and press confirm ,  there is nothing hapend .
Handling Process
1-Make sure that all the  cTI service is enabled.
2-Stop and start the CTI service.
Root Cause
SW problem
Solution
you can add it manulay by coomand lone [CLI].
1- login to the CTI server .
2-switch to the CTI user

CTI-Server:~ # su - emad1

3-Run the mdscmd  command to add the CTI manually

</home/emad1/icddir/bin>mdscmd
mdscmd bind to ip 10.69.18.23
ICDV300R006C40

Main Menu:
    0). Get Process State From MDS
    1). List All Process
    2). Add  Process
    3). Modify Process Setting
    4). Delete Process
    5). Get Configuration From CCS
    6). Start Process
    7). Stop Process
    8). Start All Process
    9). Stop All Process
    a). Set Alarm Information
    b). Set Reference IP Address
    q). Quit
Please Select (0~9,a,b or q):
1
--------List All Process in Configuration File--------
ProcName   ProgID  Query ShankHand MemoryLimit Bind CPU        CharactorSet         MemoryAlert
icdcomm         0     NO        NO    1000 (M) NOT BIND        ----                         80%
ctilink        21    YES       YES     550 (M) NOT BIND        ----                         80%
mdscmd       ----   ----      ----       0 (M) ----            ----                         80%
aplogic        12    YES       YES     800 (M) NOT BIND        ----                         80%
ccsapp       2400    YES       YES    3500 (M) NOT BIND        ----                         80%
cnfgsvr     60000     NO        NO     980 (M) NOT BIND        ----                         80%
ctiserver    2100    YES       YES    1800 (M) NOT BIND        ----                         80%
dcs          3300    YES       YES    1000 (M) NOT BIND        ----                         80%
ivr           301    YES       YES    1000 (M) AUTO BIND       ----                         80%
mcp            22    YES       YES     800 (M) NOT BIND        ----                         80%
nis            38    YES       YES     500 (M) NOT BIND        ----                         80%
webm         2200    YES       YES     900 (M) NOT BIND        ----                         80%
Press ENTER to return main menu


4- press 2 to add a proccess and then add the name of the proccess [ctilink].
5-Now you can check the status and press 0 you can find the proccess added.

END