CMS failed to download recording files

Publication Date:  2014-12-17 Views:  364 Downloads:  0
Issue Description
Customer finished all the configuration ,and generated recording file successfully ,in the file server ,we can find recording files ,but when use cms to download them ,cms prompt ,download fail.
Alarm Information
Download recording file fail .
Handling Process
CMS need get the path of recording file from database ,the access to file server to get the recording .
So if there is no enough right for cms , cms will download fail .

we set the right of voice file in fileserver to everyone ,now can access to the folder  /mnt/voice ,but still can't download the recording files.

use command :id cms in linux ,we get the gid is 100 ,but in voice shared folder of filer server , the setting is 65533.

after modify it to 100 ,the recording can be download .


Root Cause
the right of shared folder not correct cause the issue .
Solution
1.modify the gid of nfs share of voice folder in filer server to 100,same with id of cms. 2.modify the recording in UAO to gid 100,with command :MOD VOlCFG:VOL=”Z”,VOLIND=0,GID=100;
Suggestions
The gid of user should be same with the shared folder and recording files .

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