Diskspace used up caused incomming calls released with out announecment

Publication Date:  2015-01-31 Views:  270 Downloads:  0
Issue Description

CTI 3.5 C50SPC004 + UAP3300 V100R002C06SPC600.

This system unning smoothly for more than 1 year. It crushed suddenly someday: outgoing calls are working but incoming call will be released without any announcement.

Alarm Information
N/A
Handling Process

1. Check the trunk status of UAP3300, result as below. From the result we know the trunk is working.

 

[%UAP3300]>show trunkport status slot 9 portinboard 0

Trunk Port Status

GlbE1 BoardType E1InBoard Office ProtocolType CRC4 State 
----- --------- --------- ------ ------------ ---- ------
56    DTU       0         0      PRA          NO   LOS   
57    DTU       1         254    PRA          YES  LOS   
58    DTU       2         0      PRA          YES  NORMAL
59    DTU       3         2      PRA          NO   NORMAL

 

 2. check the connection of file server, result of below

 

[%UAP3300(config)]#show nfs type mrs sslot 4

 

MRS-NFS Information

 

SLOTNO NFSNO NFSIP         RemoteDir LocalDir UID   GID   STATUS    BackupIP BackupSTATUS

------ ----- ------------- --------- -------- ----- ----- --------- -------- ------------

4      0     10.xxx.xx.202 vpshare   y:       65534 65533 WriteWarn -        -           

4      1     10.xxx.xx.202 voice       z:       65534 65533 WriteWarn -        -           

 

------- Matched record number : [2] -------

 

3. From the result we know the fileserver connection status is WriteWarn (wirte failure). After checking the file server, we found the disk space was used up by voice records (:\share\voice\1\0).

Solution

Advice customer movie the old record files to other storage. Then the service was recoveried.

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